Exchange and return are guaranteed rights for all our customers, and this policy applies to all products available on our store.
All products displayed on our store are subject to the exchange and return policy according to the terms and conditions stated on this page.
Products can be returned or exchanged if they are in their original condition at the time of purchase and are packed in their original packaging.
Exchange or return requests are reviewed and approved within 3 business days.
If the exchange or return request is approved, the courier will reach the customer within 3 to 5 business days.
To request an exchange or return, please send a message via WhatsApp to the number shown on the shipping waybill, or contact us through the “Contact Us” page.
Please take clear photos of the product and send them along with your city, address, and order number, so the product can be replaced with another one if it is damaged, defective, or does not work as agreed.
The full amount will be refunded to the customer if the product received is completely different from the product description shown on our website.
We are not responsible for any expectations regarding the use of the products that were not mentioned on the product page on our website.